Email Etiquette Notes By Derek Zarate http://www.emailreplies.com/ 1. Be concise and to the point Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read. 2. Answer all questions, and pre-empt further questions An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration. 3. Use proper spelling, grammar & punctuation This is not only important because improper spelling, grammar and punctuation give a bad impression of your company, it is also important for conveying the message properly. 4. Make it personal Not only should the e-mail be personally addressed, it should also include personal i.e. customized content. 5. Use templates for frequently used responses Some questions you get over and over again, such as directions to your office or how to subscribe to your newsletter. 6. Answer swiftly Customers send an e-mail because they wish to receive a quick response. 7.Do not attach unnecessary files By sending large attachments you can annoy customers and even bring down their e-mail system.