What is Active Listening?
Active Listening, ultimately, is about allowing another person to speak and having them feel heard. it is not a chance to compare stories, give advice or sympathy, or gossip. Additionally, the person's feelings are the central issue, not the actual situation or actions that led to the person's feelings.
The skills you will learn in this module will provide the foundation of any tought conversation about any issue you have this year, and being a good listener is one of the most important and powerful things you can do for your residents.