Reference and Information Services

TEXTBOOK PART II, III, and IV

Evaluating Major Reference Sources

Special Topics in Reference and Information Work

Using the Internet as a Reference Tool:

  1. Is it the right tool?
  2. Select the appropriate search tool
  3. Construct search terms
  4. Use the correct search operators
  5. Evaluate the results

Reference Services for Children and Young Adults:

  • Homework Centers
  • Developmentally appropriate reference materials
  • Special Needs
  • Digital Resources
  • Online Safety

Six-Step Strategy for Students:

  1. Define the information problem
  2. Determine the possible sources
  3. Locate the sources
  4. Utilize the information
  5. Organize and present material
  6. Evaluate the product and process

Librarians should be looking for the "teachable moment"

Developing and Managing Reference Collections and Services

Reviews to peruse for Reference Materials:

  • Library Journal
  • Booklist
  • School Library Journal

Criteria for weeding:

  • Content outdated or inaccurate
  • New editions available
  • Reference work is rarely used
  • Information is included in another source
  • Book is damaged

What to Assess to Improve Collection:

     Reference collection, staff and services

How to Assess to Improve Collection:

    Suggestion boxes, surveys, interviews, observations, focus groups, case studies

Reference 2.0 - Collaboration:

    Wikis, blogs, microblogs, podcasts, Twitter, GoodReads, Delicious

Reference 2.0 - Social Networking:

    Facebook, LinkedIn, MySpace, Instagram

Reference 2.0 - Customization:

    Widgets, RSS feeds, Google Maps, Ning, Wordpress

Reference 2.0 - Seamlessness:

    Second Life, text messages, Instant Messages

Libraries and Librarians must continue to change their service model