Effective Communication

General communication skills

Being able to communicate effectively is the most important of all life skills. Engaging with your audience is important because then they know that you’re actually talking to them. Modulating your voice and changing tone makes it easier for your audience to understand what you’re trying to say.

Different communication skills in an office work scenario


Terminology is a system of words used to name things in a particular discipline. It’s a type of vocabulary used in a certain subject area. The same terms can have different meanings. The term can also refer to the science of terms or the system of terms belonging to a particular subject. For instance, in a work office scenario, depending on what the job specializes in they would use certain terminology.

Engaging audience

To engage the audience, at the beginning of a presentation people often find something that would bring the audience in and ensure that they are interested right at the start. It could be something like 'breaking news' or a very interesting news article.

Changing Intonation

Changing Intonation is important for communication. It’s a complex aspect of pronunciation. Intonation is about how we say things, rather than what we say. Without intonation, it's impossible to understand the expressions and thoughts that go with words. An example of this in a work office scenario- “I’m really busy today” This sentence can have different meanings and still using the exact same words. You could say it to mean 'What a surprise!', or 'How annoying!’, or 'It’s good!'.

Interpersonal skills

Interpersonal skills are used in everyday life to communicate with others. A few examples of these skills are body language, lip reading, signing and active engagement such as decision making. These skills are used in conversations without people even realizing that they’re using them. In an office work scenario body language and nodding is sometimes used. Nodding in an office work scenario is used quite often because workers don’t really have time to have a full blown conversation so nodding is a straight up answer. Body language shows how the person speaking is feeling, for example, hunch back may imply that the person may be feeling down. Therefore, other employees will know how they are feeling.

Non verbal communication

Non verbal communication is mostly used without the person knowing that they are using it. It can be used in an office work place, for instance, if a customer is in a bad mood or isn't happy with the customer service or something, people will know because of either the body language or facial expressions. it is a way of communicating without even purposely doing it, it just comes naturally with the conversation. Non verbal communication portrays people's opinions without the person realizing that they're doing those actions. An example of Non verbal communication is someone's body language. If they are happy they'd be in more of an upright position to show that they're intrigued in the conversation. Whereas, if the p

Non Verbal Communication is one of the communication skills that is used without the person even knowing. It will be used in an office job by the reactions given by customers and staff. Non verbal communication often shows peoples opinions without the person knowing that they are reacting in that way. It is one of the communication skills that are rarely talked about as it just comes naturally to a conversation. Examples of non vernal communication are facial expressions, body language and posture. If a person is slumped in a chair it shows how they are feeling about the conversation that is going on around them. When a person is siting in an upright position it shows that they are interested in the conversation. Whereas, if the person wasn't happy, they might have their head down, shoulders forward and their facial expressions could be very dull.

Communication in writing

Written Communication is commonly used in an office job, it is used for paper work and forms that need to be filled out. emails that need to be sent. smiley faces and emoticons are good for communicating with people over messages because the person that receives it will have more of an understanding of what the person is trying to say for example, if someone puts 'hello:)' it shows that they're happy. whereas without the emoticon 'hi.' it looks really blunt and rude. I personally think that communication in writing is one of the most used communication in a work place. This is because more people are communicating with people over social networking sites and over text.


Emails are often used in a work place. People that work in offices mainly use emails as a way of contacting other people. It is a quick and easy way of communicating. for instance, someone wants to send a presentation to another work colleague, so they attach the file and send it through an email.

Note taking

Note taking happens very rarely. But it does still happen in an office work place. For example, if someone is doing a presentation, people would want to take the information away with them so they would take some notes down. This happens more in lectures and university students often take notes, it is still classed of a way of communicating.


Spelling is very important in an office work place. This is because people in office's have to send very important emails to people higher up than them. Which means they need to make a good impression. So being able to spell is really important.

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