New Zealand Standards of Quality
The country of New Zealand maintains high standards of quality for their businesses, which are implemented through the Consumer Guarantees Act. Below is a description of those standards, as provided by www.business.nz.gov:
“Goods must be of acceptable quality
From 17 June 2014, a separate guarantee of acceptable quality applies to electricity and gas retailers.
The Act says goods are of acceptable quality when they:
- are acceptable in appearance and finish
- do not have any small faults
- are fit for all the purposes that the goods are normally used for
- are safe to use
- are durable.
- ‘Reasonable consumer’ test determines what is acceptable
The test of acceptable quality is based on whether a reasonable consumer, if they were fully aware of any hidden faults, would find the goods acceptable.
A ‘reasonable consumer’ would not find the following goods to be of acceptable quality:
a new shirt with a mark on the back (not acceptable in appearance and finish)
a faulty on/off light on a new TV (has a minor fault)
a new toaster that only toasts on one side (is not fit for its normal purpose).
a crack in the carbon frame of a six month old mountain bike (is unsafe).
washing machine that fails after a year of normal use (is not durable).”
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