Why does hiring people take so long? Why does it matter that you select the right person for the job?

Here's the deal - FREE coffee and cake on Sir, if you win my Costa Coffee Job Application challenge!

REMEMBER: The best way to learn about Recruitment & Selection is to experience it so here goes...

Step 1...

Read up on Costa...

We’re the nation’s favourite coffee brand and we know that our continued success is down to our amazing staff, so we make sure we value and support every member of our team. As a global business, with teams of people delivering a great cup of coffee across the world, we need the best people to work for us.

So don’t just think about our coffee shops when you think of a career with us, think about the fact that our Mocha Italia blend is roasted in our very own Roastery in Lambeth, can also be enjoyed on the move through our Costa Express machines, or at home through our partnership with Tassimo.

The breadth of our business means that we have lots of exciting opportunities for people who have real pride and passion for excellent coffee, and the personality to match.

Step 2...

Normally you would send a company like Costa your CV, a COVER LETTER and an APPLICATION FORM. As we don't have time to do this in lesson we'll skip to some questions you might have to answer if you are SHORTLISTED and then called for an INTERVIEW. Some pictures of CVs, COVER LETTERS and APPLICATION FORMS (Paper and Online) are available below...

Step 3...

Here are some very common interview questions...

Are you confident in approaching and dealing with diverse groups of people?

Are you friendly, courteous and helpful ?

Can you work well as part of a team?

Do you have effective communication skills such as attentive listening, face-to-face verbal communication and eye contact?

Can you maintain high standards of quality and service as well as cleanliness?

Can you maintain high energy levels whilst working both efficiently and productively?

Can you maintain a smart and clean appearance?

Let's get interviewing...

Step 4...

Use the voting form below to vote for best answers and shortlist our candidates down to 3. We'll then do a 'live interview' in front of the class to help us select our winning applicant and receiver of a FREE coffee and cake! Well done everyone!

More on this topic (including videos and quizzes)...