StateTrust’s Diamond Service

StateTrust specializes in providing a complete range of financial products, services and strategies to help its clients to grow and preserve their net worth, while reaching their investment objectives and financial goals.

Miami, Florida, USA – April 14, 2014 – At StateTrustwe believe that communication is the only way to guarantee best-in-class customer service. We build solid and clear partnerships with our customers by generating and placing an emphasis in continuous communication. We call this standard of service The Diamond Service.

The Diamond Service is a standard that we defined after researching, identifying and understanding the main drivers to please our customers. The main factors for our standard are:

  • Response Time.
  • Product Knowledge.
  • Relationship with StateTrust advisor(s).

We have a methodology that sets goals, tracks and measures results through surveys and customer feedback. Periodically we review benchmarks and look for the latest service trends to improve our customer service. Some of the forms of communication we have available are:

  • Electronic platform (available 24/7).
  • Bilingual call center (card services available 24/7).
  • Live chat.
  • Local representatives in several countries and continents.
  • Monthly newsletters and News Links on our website.


StateTrustis a privately owned financial institution specializing in wealth and investment management. It operates in the United States through StateTrust Capital LLC, an investment advisor firm and StateTrust Investments Inc., a registered broker-dealer.

If you are interested in more information about StateTrust Wealth Management services or for further information about this release, please contact:

StateTrust Group

800 Brickell Avenue, Suite 100

Miami, FL 33131

(305) 921-8100

DISCLAIMER: Investors should carefully review the objectives, risks, charges and expenses of any investment company before investing. Prospectus and, if available, the summary prospectus, contains important information about the investment company. You can contact us to request our prospectus, which we encourage you to read carefully. The value of your investment may fluctuate, and when redeemed, shares may be worth more or less than their original cost. Investments in a fund (Investment Company) are not insured or guaranteed by the Federal Deposit Insurance Corporation or any other government agency. Securities offered through StateTrust Investments, Inc. Member of SIPC/FINRA. SIPC protection offered only on accounts held at StateTrust Investments, Inc For more information about SIPC and the protections it provides, please visit SIPC's website. You may also want to read FINRA's Investor Alert entitled SIPC Protection. Further information regarding the SEC and its regulatory framework can be found at Neither the SEC nor FINRA endorse or approve the statements made herein and are not responsible for independent actions taken by financial firms.

Comment Stream