Hotel Management - Show That You Care
The most important task that hotel managers have to do every day on the job is show that they care about their employees, the customers, and the hotel itself. One way to do this is to show up every day and work hard. Employees will work harder for a boss that clearly shows he or she is in the trenches with them every day. Showing you care will motivate your employees to work hard for you every day, and you have to be able to reciprocate. Another way to show you care about the hotel and everyone working there is to get regular feedback from your employees. Ask for input from employees on how you’re running the hotel and try to at least meet them halfway with your managerial style.
Be receptive to your employees’ thoughts and concerns. Most successful managers of hotels have an “open door” policy, allowing their employees to see them in their office at any down times to voice their concerns privately, whatever they may be. Even if your hotel employees rarely have issues they need you to fix (as it should be) knowing that your door is always open to them is comforting and pays dividends. Christopher Manning in Cape Cod runs his business. Pylon Hospitality Management operates several hotels and resorts in and around Cape Cod. They are all managed by highly professional and capable managers that Manning has hand-picked to run smooth hotel operations. Manning has been in the hotel business for decades.
How to Run a Hotel - It’s the Little Things
If you’re the manager of a hotel, you’re involved in all operations of your staff and always looking for ways to improve your service. Every detail of your service for your customers should be perfect to all of your guests. One seemingly small detail that can make all the difference in your service to your guests is to greet them when they come to your hotel. Be present in the lobby when guests arrive, so they know they are being catered to by the manager of the hotel in addition to all of the staff members. Make sure you take every opportunity to make your guests feel welcome at all times.
Guests that walk in and feel welcome from the first time they enter your hotel are more likely to overlook small imperfections in your staffs’ service, write positive reviews, and tell their friends about your establishment. Greeting the guests yourself also sets a good example for your staff members. They will want to take care of all guests if they see you doing it as well. Excellent customer service should be a top priority for your staff in all situations, and staff members should know that getting ahead in the organization takes a commitment to all company priorities.
Christopher Manning is the owner of Pylon Hospitality Management in Cape Cod. He has tried to nurture a positive atmosphere for his staff members and his guests at all of his hotels and resorts in the area. Manning has been in the hospitality business for decades and understands the secrets to running a successful hotel.
How to Manage a Hotel - Get the Right Equipment
Hotels have to have the right equipment and supplies to be successful. As a manager, one of your many duties is to ensure that your staff has a chance to succeed in delighting customers by stocking them with the right supplies constantly. In today’s digital world, all hotels should have hotel management software, transportation systems to and from the airport if necessary, and scheduling software powerful enough to work with your large hotel staff. The little things matter, too. Does your conference room have the right lecterns and audio/visual components? Does your public address system reach all of the rooms of the hotel? Customers notice these details and make their decisions to stay with you again based on their previous experiences.
As a hotel manager, it is your job to make sure that all of the daily comforts all guests expect in their rooms are there. Guests want the bed made, the room cleaned, toiletries stocked and trash taken out. It’s your staff’s job to provide these things, but it’s your job to keep the storerooms stocked with extra supplies at all times. Ensuring your hotel is stocked is one of the most important duties of a good hotel manager.Christopher Manning Cape Cod owns several hotels through his management company, Pylon Hospitality Management, in Cape Cod. Manning embodies everything a good hotel manager and owner should be—supportive of staff, welcoming of guests, and always ready for any situation. Manning started Pylon in 1993, and the company has grown rapidly over the years.
Hire the Right Personnel for Your Hotel
Running a hotel can be a large amount of work, and if you are not sure how to handle it, you need to make sure that you have some of the best staff for your hotel that will work solely to make the place great. You have to have a staff that will enhance your hotel as a whole and make sure that people keep coming back.
When hiring personnel for your hotel, you want to make sure that you have people who have some experience in either customer service or the tourism industry. They need to know how to deal with people from all walks of life, and they need to know how to do so in a professional manner.
You also want to find people who are friendly with people. You do not want rude people working at the desk or in room service. You need to have someone who will be able to converse and make your guests feel welcome to be there. Making sure that your staff has a friendly atmosphere means that your guests will most likely want to come back later.
One person who owns a chain of hotels is Christopher Manning of Cape Cod. He has been continuously successful with his business because he knows just what he needs to do and who he needs to hire to make his hotels popular among his guests. By taking the time to hire only the best personnel for his business has made him one of the biggest names in New England Hotel Management.
Hotels need Customer Service
When you work with people, no matter what area or industry you work in, you have to keep in mind that you have to be gentle with them. It does no one any good if you are rude and disrespectful to customers because it turns them off from returning. Customer service is one of the keys to running a profitable and popular hotel. Christopher Manning of Cape Cod and the Pylon Hospitality Management group knows all about this. He has been in the hotel management business for many years and he knows just what to do to make guests happy. He runs many different hotel chains and is successful at all of them.
Customer service is one area that many people dread, but you ultimately need when you want to work with people, especially tourists and other guests that are staying in your hotel. Treating people in a polite manner while making sure you address all of their needs may seem hard, but it’s not. If you are rude to someone, they will most likely retaliate in the same manner, which then makes you unhappy. Staying positive is the only way to get the job done, and in the correct way.
If you do not have experience in customer service, it is best to hire people who do. They will know just how to treat the guests, and they can do it without creating ripples in the whole hotel. This simple skill will keep your place of business running and it will make sure that people return because the service they received is just outstanding. That is the kind of hotel you want to run.