An Executive VP with CSX Transportation
About Clarence Gooden
Florida-based business development professional Clarence Gooden maintains more than four decades of experience overseeing growth at one of North America’s largest rail transportation companies, CSX Corporation. For the past 10 years, he has worked as the chief commercial officer and executive vice president of sales and marketing at CSX Transportation. In this capacity, Clarence Gooden manages more than 800 sales marketing professionals and upwards of 30 field offices located domestically and abroad.
Over the last decade, Clarence Gooden has focused on improving customer experiences and building new revenue channels at CSX. Championing the needs of the customer, he encouraged the formation of customer councils and client satisfaction surveys to guide companywide organizational change. He also supported creation of new mobility tools and an award-winning customer relationship management system.
Clarence Gooden also works on expanding operations further into the crude-by-rail industry, a sector seeing resurgence in the eastern U.S. with the increase in hydraulic fracking. Additionally, he emphasizes growth in other emerging markets and founded an organization at CSX to focus solely on this objective.
A Brief History of CSX Corporation
Since its establishment on November 1, 1980, CSX Corporation has grown to cover some 21,000 miles of America’s thriving rail network. However, the history of the company dates back to 1827, when the Baltimore & Ohio Railroad received its charter. Laying down its first rails in July of the following year, B&O offered the first common-carrier railroad services in the United States and quickly expanded to become a dominant regional railroad. The following three decades saw exponential growth, as rail companies established a cross-country network, but the expansion was briefly interrupted by the Civil War.
Following Reconstruction, the Cleveland administration enacted the Interstate Commerce Act while the rail industry introduced new technology, including B&O’s electric locomotive engine. The turn of the century brought with it the consolidation of the rail industry and the final real growth of the network, peaking at 254,000 miles of track. Following the turmoil of the World Wars, further unions eventually led the Chesapeake and Ohio Railroad to merge with B&O, and by 1980, many of the remaining companies took advantage of President Carter’s Staggers Rail Act, a deregulatory action that allowed for further mergers, including the assimilation of Seaboard Coast Line Industries and the Chessie System into CSX Corporation.
The CSX Corporation Offers Real-Time Shipment Notifications
One of the top transportation suppliers in the United States, the CSX Corporation manages a number of rail and intermodal businesses in regions across North America. To service widespread areas in a timely and efficient manner, CSX stresses the importance of sound logistics in all operational areas.
CSX sends shipment delay notifications to customers, informing them of unexpected events such as weather delays and mainline blockages. The company has also rolled out an innovative curfew notice system, which notifies customers of impending track maintenance and advises them that their transit times may be delayed. Instead of sending notifications on a generalized news broadcast, CSX targets specific customers affected by potential delays and helps them organize their own logistics in an effective way.
In addition to its shipping delay notification system, CSX equips customers with ETA notifications within 24 hours of arrival at their facilities. Using this information, customers can better coordinate the efforts of loading/unloading crews and ultimately achieve faster turnaround on their shipments.