1. Be concise and to the point. Do not make an email longer than it needs to be.
2. Answer swiftly. Customers send an e-mail because they wish to receive a quick answer.
3. Use proper spelling, grammar & punctuation. This is not only important because improper spelling, grammar and punctuation give a bad impression of your company, it is also important for conveying the message properly.
4. Do not forward chain letters. Do not forward chain letters. We can safely say that all of them are hoaxes. Just delete the letters as soon as you receive them.
5. Do not write in CAPITALS. IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be highly annoying and might trigger an unwanted response in the form of a flame mail.
7. Don't leave out the message thread. When you reply to an email, you must include the original mail in your reply, in other words click 'Reply', instead of 'New Mail'. Some people say that you must remove the previous message since this has already been sent and is therefore unnecessary
8. Add disclaimers to your emails. It is important to add disclaimers to your internal and external mails, since this can help protect your company from liability.
9. Read the email before you send it. A lot of people don't bother to read an email before they send it out, as can be seen from the many spelling and grammar mistakes contained in emails.
10. Do not overuse Reply to All. Only use Reply to All if you really need your message to be seen by each person who received the original message.