Organisation Charts

Oganisation Charts are diagrams that show the internal structure of the business. They make it easy to identify the specific roles and responsibilities of staff.

Span of control

The number of subordinates that a manager or supervisor can directly control. This number varies with the type of work: complex, variable work reduces it to six, whereas routine, fixed work increases it to twenty or more.

Chain of command

The order in which authority and power in an organization is wielded and delegated from top management to every employee at every level of the organization. Instructions flow downward along the chain of command and accountability flows upward,


Grant of authority by one party (the delegator) to another (the delgatee) for agreed purpose(s).


To reduce the size of a business hierarchy, especially in terms of a reduction in management. This creates a flatter (less layered) organizational structure.


The concentration of management and decision-making power at the top of an organization's hierarchy.The location of all or most main departments and managers.


Transfer of decision making power and assignment of accountability and responsibility for result.