Does Customer Service matter?

Check out some Customer Service Facts below...

ACTIVITY 1

Describe either an AWESOME or TERRIBLE customer service experience that has happened to you!

Use the 'Comment Stream' at the bottom of the page to do this...and add an image too :)

ACTIVITY 2

In a brand new set of Tackk Notes called 'Customer Service'....

...Create a set of 5 GOLDEN RULES when delivering good customer service

For fun.....check these out....

Activity 3

Pick your FAVOURITE EXAMPLE from the Comment Stream and add it to your tackk with an appropriate image

Final Activity

Make a COMPLAINT using Social Media if you feel that a company you have dealt with recently has treated you badly...

Remember to be polite but firm and to read the two news articles above for advice!