for the Day … Improving Employee Attitude for Optimal Customer Engagement

will forget what you said, people will forget what you did, but people will
never forget how you made them feel.

-  Maya Angelou

Have you noticed the importance of employee
attitude on customer engagement? We recently posted a blog … Simple Daily
Reminders, where the use of 5 minute checklists was discussed. The process is
to have 8-10 checklists to select from on any given day.

If you are in a business where you deal with
people on a regular basis, like we are, your motivation and attitude needs to
be in ‘top gear’ (as it will usually impact most issues of the day). By
spending 5-10 minute reading and thinking on the items in the checklist, you
will be better prepared for the events of the day.

Here is a checklist we use with client
employees to put a perspective on attitude so that it is the best possible to
achieve the day’s success:

Only YOUcontrol your destiny. Take initiative on your own behalf.

It is not always worth itto get the last word.

Listenbefore speaking and listen more than you speak.

Not everyone you meetis going to like you.

You can’t predict the future so why think that you can.

You won’t please everyonedon’t worry about those you don’t.

Listenbefore speaking and listen more than you speak.

Don’t waste your energyon negative people or situations.

You can only help peoplewho want to be helped.

Appreciate and respectdifferences in others.

And most importantjust breathe.

What do you do to get yourself and those around
you in the right frame of reference for top performance?

Do you have any stories to share?

Do you have a story on employee motivation to
share with this community?

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The wisdom of learning and
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