Hossam Tanana

Dearborn, Michigan, Pharmacy Business Consultant | Hossam Tanana

About Hossam Tanana

R & M Services, LLC, pharmacist business consultant Hossam Tanana provides operational advisement to help pharmacies grow business and improve sales. Hossam Tanana works with pharmacies in the metro Detroit area in Michigan. He is constantly striving in providing processes to streamline paperwork, accomplish customer satisfaction, increase revenues, and to hire and train technicians. By executing the goals of his clients, he is able to recruit appropriate candidates and ensure they are versed in federal or state guidelines and policies for the ethical distribution of prescription drugs. Subsequently, through his consultations and oversight, some pharmacies have been better able to meet accreditation standards.

An immigrant from Sierra Leone, Africa, Hossam Tanana is married and has three children. He enjoys numerous outdoor activities including swimming, boating, and fishing. A tennis player himself, he follows the activities of the Detroit Lions football team and Chicago Bulls basketball team. Since graduating from Wayne State University in Detroit in 2001, Mr. Tanana has been heavily involved with educating technicians applying for the Cpht certification. In addition he is currently an active member of the Michigan Pharmacists Association (MPA), which allows him access to continuing education resources.

Patient Consultation Tips for Pharmacists

Hossam Tanana offers consultancy services to pharmacists in and around Dearborn, Michigan. Hossam Tanana helps pharmacists increase sales by improving service and customer interaction skills.

When interviewing a patient, a pharmacist needs to think first and foremost about the patient's experience. Patients are significantly more likely to talk openly with a pharmacist who earns their trust. Pharmacists can establish such a relationship early on by greeting patients in a friendly and relaxed manner, introducing themselves and expressing an interest in the patient's health. Eye contact and body language also help to reinforce the patient's feeling that the pharmacist cares and is listening.

Pharmacists can then begin to elicit information from the patient by asking questions and listening carefully to responses. Experts recommend open-ended questions that prompt the patient to provide detail, with follow-up closed-ended questions used to gather necessary detail. The pharmacist should communicate empathy and understanding and be respectful of patient privacy, which may include retiring to a more secluded area when appropriate. The pharmacist must also take care to ensure that the patient thoroughly understands dispensation and dosing instructions before he or she leaves the pharmacy. For some patients, this may require the use of visual aids or demonstrations, which the pharmacist should present respectfully and with understanding of the individual patient's comprehension abilities.

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