Strong Leadership in Banking Restructures
About Levon Mathews
An experienced finance executive, Levon Mathews began his career in retail and commercial banking as a management trainee at Lafayette National Bank in Indiana. From 1983 to 2008, Levon Mathews served in various roles with Lafayette National Bank and its successors following a series of mergers. They included Indiana National, which purchased Lafayette National, and the National Bank of Detroit (NBD), which acquired Indiana National.
During this period, he steadily worked his way up and took positions of increasing responsibility. Among his roles, he served as a business development manager of private banking and as a senior lender.
After NBD merged with First Chicago in the late 1990s, Mr. Mathews was divested and assumed a role with the Union Planters Corporation. During his tenure with Union Planters Bank of Northern Indiana, Levon Mathews served as the market president of the $750 million, 16-branch community bank. He later became the market president of Union Planters Bank of Memphis. With the acquisition of Union Planters by Regions Bank, Mr. Mathews was promoted to executive vice president and national sales manager for Regions Financial Corporation’s Morgan Keegan Private Banking division.
In recent years, Levon Mathews has focused on turning around community banks. Previously, he oversaw the First Federal of Port Angeles, Washington, as president and CEO. During his tenure, the previously struggling 89-year-old thrift bank went from breaking even to achieving a multimillion-dollar income in one fiscal year.
Understanding the Modern Customer
Levon Mathews is a banker with over 25 years of experience in various financial fields. Having filled a number of quality assurance positions, Levon Mathews is knowledgeable about revenue production and quality of service, both of which require an understanding of the customer.
Due to the rapid expansion of technology, the modern customer is unlike those of the past. Although many companies have adapted to the social media age, many still do not fully understand the modern customer. These days, speed is of the utmost importance. Technology has made virtually everything readily available. Moreover, live updates allow customers to be informed without having to lift a finger, and oftentimes making a call or connecting to the Internet is not fast enough. If connecting to the web or making a call is necessary, it had better be available 24 hours a day, 7 days a week.
In addition, simply providing a quality product or service is not enough - it must be on hand, right now. An out-of-stock item or a feature not offered by your company is one of the best ways to lose the modern customer. Not to mention, your product or service must be sleek, stylish, and catch attention. Technology has given the modern consumer the luxury of browsing virtually all of the competition, so your product must seamlessly combine style and functionality.