Customer Service Skills
You need a lot of customer service skills in order to be able to deal with a customer. You will need
1.Patience- Some customers can be a real pain but you have to be able to have self control & time management to deal with them.
-Clear Communication Skills- speak in an orderly manner, do not mumble or ramble.
-Knowledge of the Product- always know how the product works.
-Ability to Use Positive Language- language is a part of persuasion and the customers notice the language that you use.
-Acting Skills- always maintain an happy personality.
-Time Management Skills- there is a limit and you need to be concerned with getting customers what they want in an efficient manner.
-Ability to "Read" Customers- pay attention to their current mood, patience or even their personality.
-A Claiming Presence- keeping your cool and even staying cool under pressure.
-Goal Oriented Focus- business goals+ customer happiness can work hand-in-hand without resulting in poor service.
-Ability to Handle Surprises- find an employer or manager to answer a question that the customer asked but you couldn't answer it.
-Persuasion Skills- being convincing towards the customers
-Tenacity-the ability of being able to grip something firmly
-Closing Ability-this means being able to end the conversation with the customer
-Willingness to Learn- improve what you do by helping customers or marketing businesses