LESSON OBJECTIVE: Why must Businesses understand Customer Needs?

DISCUSSION: If you had a watch like this, what would you like it to do?

ACTIVITY: Think of a favourite product / service you own OR would like to own and...

...build a "TACKK" that explains how the product / service has -

A - HIGH QUALITY
B - CONVENIENCE
C - SUITABLE PRICE
D - VARIETY / CHOICE / RANGE
E - UNIQUE FEATURES
F - CUSTOMER SERVICE

PLEASE NOTE: To allow me to feedback / mark / reward / share etc...please add the following hashtags -

#MR COAKLEY
#GCSE BUSINESS
#Y9 TOA
#CUSTOMER NEEDS

(Go to 'Tackk Options' and then add hashtags to 'Tackkboards')

EXTENSION / HOMEWORK: Using the diagram below, identify 3 benefits of meeting customer needs...

Add your answers and the above diagram to your tackk!!

...and if you still can't name any benefits maybe the video below will help? (Hint: Staff and customers clearly love Apple products...what might they then go and do?)

Or, here is Amazon's Boss talking about how important it is to meet customer needs...