Sean Willard

1.Do not write in CAPITALS.

2.Use proper structure & layout.

3.Don't leave out the message thread.

4.Do not overuse Reply to All.

5.Avoid long sentences.

6.Be concise and to the point.

7.Make it personal.

8.Answer swiftly.

9.Take care with abbreviations and emoticons.

10.Do not ask to recall a message.

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