Passionate about Social Media. Gaming Community Manager. Science geek. Connecting people since 2009. Learning everyday.
#videogames #cmgr #science

Experience

Jun 2011 to Aug 2014 ・Playa Games GmbH

Assistant Community Manager (Volunteer)

Manage all social media presence; supervise several teams from two countries in three different games (10 members); issue tracking and troubleshooting; prepare weekly extensive reports; answer to support requests in three online games, with response times from 2 to 3 hours; moderate six community forums; translate several texts and announcements.

Jan 2013 to Jul 2014・ Playata GmbH

Assistant Community Manager (Volunteer)

Supervised  several teams from nine countries (30 members); issue tracking and troubleshooting; prepared  weekly extensive reports; answered  to support requests from nine countries and five different languages, with response times from 1 to 2 hours; moderated  nine community forums; translated  several texts and announcements.

Nov 2009 to Jun 2011 ・InnoGames GmbH

Tribal Wars Portugal Support Member (Volunteer)

Moderated the game forum; answered support requests with regular response times under 1 hour; managed the game wiki and the community blog.

Skills

General Skills

  • Blogging
  • Community Engagement
  • Customer Service
  • Event Planning
  • Issue Tracking & Troubleshooting
  • Project Management
  • Social Media
  • Strategy
  • Online Community Management
  • Team Leading

Technical Skills

Applications

  • Microsoft Office
  • Google Apps
  • GIMP (Image Manipulation Software)
  • Wordpress

Social Media

  • Facebook
  • Twitter
  • Google +
  • LinkedIn
  • Instagram

Forums

  • vBulletin 3 & 4
  • Invision Power Board
  • phpBB

Ticket Systems

  • OTRS
  • eOS Ticket

Operating Systems

  • Mac OS X
  • Windows XP, Vista, 7 & 8
  • Ubuntu
  • Android

Languages

  • Portuguese (Mother tongue)
  • English (Fluent)
  • French (Intermediate)
  • Spanish (Intermediate)
  • Na'vi (Basic)

More about me

Interests & Hobbies

  • Social Media (40%)*
  • Gaming (30%)*
  • Science (20%)*
  • Cinema (9%)*
  • Learning to Swim (1%)*

* % of free time; sleeping and activities with friends and family are not included.

Remarkable Stuff

  • Participated, as a delegate, in the 28th National Selection Conference of European Youth Parliament Portugal (EYP Portugal).
  • Chaired the committee on Transports and Tourism in the 3rd School Session of EYP Portugal in Marco de Canaveses.
  • Was the President of the Audit Board of the Student Council at Escola Secundária de Marco de Canaveses (Marco de Canaveses Secondary School).
  • Won the 2011 SuperTmatik national championship in the category "French".

Connect with me!

Interested? Get in touch!