Are energy companies charging fairly?

Are energy companies charging fairly?

An energy company ripping off consumers is not news any more. For years, almost every old and relatively new energy provider has treated and charged consumers unfairly. At times, the unfair treatment was strictly financial. On other occasions, it pertained to terms of contract and services. However, some situations have been remedied. Today, it is far more difficult for an electricity provider or gas provider to take consumers on a ride.

If you do need to contact any of the big three then here are the URL's with the numbers -

<a href="">Eon Contact</a>

<a href="">EDF Contact</a>

<a href="">Npower contact</a>

In the last two to three years, more than a couple incidents had surfaced where a home energy company had ripped off its consumers. One particular instance was with the fixed term energy contracts. Innumerable consumers in the UK have a fixed term energy deal with an energy company. An energy provider having its consumers on a fixed plan should not be revising its prices during the term of the contract. But it was found that more than one home energy company indulged in the practice of increasing the tariff. This was addressed by the retail market reforms brought in place by Ofgem back in October 2013.

The policy pertaining to every home energy company stated that fixed terms indeed meant fixed terms and consumers should be paying the same tariff throughout the duration of the contract. Also, energy companies were not to rollover a consumer from one fixed term deal to another fixed term deal, either with the same tariff name or with another tariff plan without the prior consent of the consumer. Every consumer has the right to check prevailing tariff plans in the market at the end of a contract and will have the liberty to switch to another energy company should there be a better deal. Automatic rollover of contracts took that right away from consumers. The new contracts in place typically had termination fees which often prevented consumers from making a switch, despite being assured of savings by another energy provider.

While the contract, rollover and fluctuating prices was attended to with this policy, there was another malpractice where consumers paying in cash would be charged more than a hundred pounds a year than those who paid through direct debit. In 2014, two hundred members of parliament passed a resolution against such a practice and the charges to be levied for cash payments was capped at two pounds a month or twenty four pounds a year.

These are just some of the unfair treatments meted out by energy providers in the recent past.

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