The Importance of Quality Assurance Solutions for Businesses
In conjunction with an effective quality assurance program, it is vital for companies to have a crisis helpline such as that provided by ServiceCheck.
Profitability for any business depends on product quality and the level of customer satisfaction and confidence relative to the product. When products were created by individuals, producers were keenly aware that quality was the key component for repeat business.
Business basically continued in this fashion until product production was generated by a group of producers versus an individual. At this point in time, quality assurance became the backbone of successful product production. As customer expectation became of lesser importance in the eyes of the producers, the need for having a quality assurance program and a crisis helpline in place became paramount.
Around the early 1980’s, business owners and managers began to realize that having an effective quality assurance solutions and a helpline program in place enabled them to view their company and products from the perspective of the customer and the production team; and to understand that product quality must involve every employee from the CEO to those working on the factory floor.
In conjunction with an effective quality assurance program, it is vital for companies to have a crisis helpline such as that provided by ServiceCheck. ServiceCheck's QALink program is available 24/7/365 to enable employees to anonymously connect with company management. It behooves management to listen to employee feedback, to address issues cited quickly and to bear in mind that product line workers are in the best position to spot problems and to suggest effective solutions.
Wise business owners and managers know that outsourced customer care agents receiving helpline calls are impartial and they are in an ideal position to offer solutions. Entrusting the responsibility for quality assurance and helpline queries to QALink operators ensures proper issue documentation, solutions implementation and immediate helpline intervention. In addition to being able to receive this information outside of normal business hours, business owners and managers are assured that crisis situations are efficiently and effectively handled.