understanding customer needs
amazon is a successful business. amazon sticks to its word and worry about the customers needs.customer service is about the customers and letting them speak and advocacy, advocacy means telling your friends about the shop and letting them do the business for you and letting them shout out the word to people. a great product is good quality and very convenient also convincing. business should think about customer needs because that's how they make their money and how their business makes a success also more revenue, and don't sell it if they don't think about their customers needs. The benefits of understanding customer needs and some points is be aware, be considering, preference, purchase, loyalty, advocacy and recommending.you cant always please people but at least try. listen to the video below and see what a successful man has to say.