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HTT 250 Week 1 Assignment: Organization Chart Hotel Front Office

HTT 250 Week 1 CheckPoint: Total Quality Management

HTT 250 Week 1 CheckPoint: Lodging Properties

HTT 250 Week 2 CheckPoint: Hotel Price Comparison

HTT 250 Week 2 DQs

HTT 250 Week 3 CheckPoint: Average Daily Rate

HTT 250 Week 4 CheckPoint: Front Office FAQs

HTT 250 Week 4 DQs

HTT 250 Week 5 Assignment: Night Audit Application

HTT 250 Week 5 CheckPoint: Night Audit

HTT 250 Week 6 CheckPoint: Service Management Program

HTT 250 Week 6 DQs

HTT 250 Week 7 Assignment: Motivation Theories

HTT 250 Week 7 CheckPoint: In-house Sales

HTT 250 Week 8 CheckPoint: Hotel Security

HTT 250 Week 8 DQs

HTT 250 Week 9 Final Project, appendix B C D

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HTT 250 Week 1 Assignment: Organization Chart Hotel Front Office

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Answer the following questions in 700 to 1,050 words:

How is a front office important to a hotel?

Which department is most important to the success of the front office and why?

How might the front office in a small- or medium-size hotel differ from the front office in a large-size hotel?

What front office functions do all three sized properties share?

Compare the duties of the front offices of a roadside budget motel and a center-city luxury hotel. What commonalities do these front offices share? What are the most obvious differences? You may use actual hotels as examples in your paper

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HTT 250 Week 1 CheckPoint: Lodging Properties

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Resource: Ch. 1 of Hotel Front Office Management

Answer the following questions in 200 to 300 words:

What are the different types of lodging properties?

Why are there so many different types?

Why has the industry moved to all of these types and brands? Is it working?

Why would an individual choose one lodging property over another?

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HTT 250 Week 1 CheckPoint: Total Quality Management

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Resource: Ch. 3 of Hotel Front Office Management

Read Case Study 301 on pp. 91–92 of the text.

Assume you are the front office manager for a full-service hotel.

Analyze the situation and discuss solutions for improving communication between departments in your hotel. Follow the questions at the end of the case study.

Write a 200- to 300-word response.

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HTT 250 Week 2 CheckPoint: Hotel Price Comparison

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This CheckPoint is based off of Discussion Question 2.

Resource: Appendix E and travel and hotel Web sites

Visit the hotel’s Web site and research its prices, in addition to the two to three travel booking Web sites you researched. Then, call the hotel for their best rate for your dates of travel. Most hotels have toll-free reservation lines.

Complete Appendix E to compare your research.

Answer the following questions in 200 to 300 words:Did the hotel’s Web site or front desk management offer you a cheaper rate than independent travel Web sites?

Which provider would you book the hotel through—an independent Web site, the hotel’s Web site, or over the telephone—and why?

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HTT 250 Week 3 CheckPoint: Average Daily Rate

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Resource: Ch. 6 of Hotel Front Office Management

Assume you are a hotel front office manager. Consult Ch. 6 for details about duties of the front office manager. In 200 to 300 words, answer the following questions:

What tools do you possess to develop a higher average daily rate (ADR)?

Do you favor higher occupancy or a higher rate?

What strategies would you employ to achieve higher occupancy or a higher rate?

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HTT 250 Week 4 CheckPoint: Front Office FAQs

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Resources: Ch. 7, 8, & 9 of Hotel Front Office Management
Create a frequently asked questions (FAQs) list for your front office employees on how to deal with hectic check in and out situations as well as with guests who claim their bills are wrong.
Include at least five FAQs your staff might ask and provide answers to those in the list. It may be helpful to provide scenarios and suggested steps to improve the situation in the answers.
Write a 200- to 300-word response

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HTT 250 Week 5 Assignment: Night Audit Application

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Resources: Ch. 10 of Hotel Front Office Management

Analyze Hotel Affluent’s Wednesday Night Audit in Appendix F.

Answer the following questions:

In which categories is the hotel closest to reaching its goals? In which categories is it the furthest?

What challenges or issues may be affecting the areas where the hotel is not meeting goals? What would you do as the hotel front office manager to address these issues?

As a front office manager, why must you know how to perform a night audit?

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HTT 250 Week 5 CheckPoint: Night Audit

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Resource: Ch. 10 of Hotel Front Office Management

Answer the following questions in 200 to 300 words:

Why is the night audit important?

Why does a hotel need to keep track of its financial transactions each day?

How has the process of the night audit changed over time?

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HTT 250 Week 6 CheckPoint: Service Management Program

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Read Case Study 1101 on pp. 332–333 of the text. Answer the question at the end of the case study.

Describe two creative ways to present a service management program to persuade manager buy-in.

Write a 200- to 300- word response

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