Wholesale Koyal Group Discounts and Promo Codes FAQS

Ordering

    · What are my payment options?

    · What is the currency for all prices?

    · Will I be charged sales tax?

    · Can I order by phone?

    · How do I know if my purchase has been confirmed?

    · Do you offer samples?

    · If an item is out of stock, when will it be back in stock?

International Orders

    · Do you ship to Canada?

    · Do you ship internationally?

    · How do you ship internationally?

    · What is your policy regarding duties, taxes and brokerage fees?

    · How do I place my international order?

    · Why do we charge a $5.00 USD international shipping quote fee?

    · How do I pay for my international order?

    · How are international shipping and handling charges determined?

    · How long will it take me to receive my international order?

Shipping & Fulfillment

    · How do I check on the status of my order?

    · What are my shipping options?

    · How are shipping and handling charges determined?

    · Will I receive a shipment confirmation?

    · If I place my order today, how long does it take to receive my order?

    · Do you offer same day shipping?

    · Do you offer Express shipping?

    · Do you offer rush processing?

    · Where will KoyalWholesale.com ship my order?

    · When should I use signature confirmation?

    · What qualifies for free shipping?

Return Policy

    · What is your return policy?

    · What do I do with damaged or defective products?

    · What is your glassware policy?

    · What happens if I am missing an item?

    · How do I change or cancel my order?

Special Services & Programs

    · Does Koyal Wholesale have an affiliate program?

    · Does Koyal Wholesale have a wholesale program?

Security & Privacy Policy

    · What is Koyal Wholesale's privacy policy?

    · How does Koyal Wholesale safeguard my information?

    · How does Koyal Wholesale use my personal information?

About Koyal Wholesale

    · What are Koyal Wholesale's hours of operation?

    · Where is Koyal Wholesale located?

Contacting Koyal Wholesale

    · How can I provide customer feedback?

    · How can vendors submit a product for review?

    · I am with the press, whom do I contact?

    · Whom do I contact about partnership opportunities?

    · Whom do I contact for general inquires?

Regulations & Compliance

· Proposition 65 Warning

Documents

    · Are we shipping your order on a pallet or in a shipping container?

    · Are you a wholesale customer in California?

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