Consumer Protection

1. The product must be fit for purpose

2. The description of the product should be exactly the same as the described or its illegal

3.  The quality has to be satisfactory and without the product being broken, faulty or low quality.

Sale and Supply of Goods Act 1994

This Act says that all products have to be of a 'satisfactory quality'.

  • be safe
  • last for a reasonable amount of time
  • be fit for their intended purpose
  • have nothing wrong with them or faulty  (unless the defect was noted at the time of sale)

Trade Descriptions Act

According to the Trade Descriptions Act, false or misleading information must not be given about products.

For example, accurate information must be given about who made the product.

Fake designer goods that are marketed as genuine are a clear breach of the Trade Descriptions Act.

Consumer Credit Act 1974

This Act protects you when you borrow or buy on credit. The Consumer Credit Act states that:

  • Businesses must have licences to give credit.
  • No one under 18 is to borrow or buy on credit.
  • Businesses have to state an Annual Percentage Rate (APR). If you sign a credit agreement at home you have several days in which you can tear up the agreement. This is called a 'cooling off period'