- Do not write in all caps because it is cyber screaming and is considered to be rude.
- Use proper spelling and grammar so the person you are talking to knows what you are saying and does not misunderstand you.
- Use good manners and make sure what your writing does not sound rude, inappropriate, or demanding.
- Start the e-mail with a friendly greeting.
- Answer a message to a message swiftly and don't ignore messages without a good reason.