Understanding customer needs

Google have to under stand customer needs to increase revenue.

What make a good product

quality, convenience, range/choice, good customer service, loyalty, advocacy and a logo

Why should a business think about  Customer needs  

Businesses should think about customer needs because if they don't then they will not sell many products therefore decreasing their revenue

Benefits of understanding costumer needs

The customer will purchase their products.

They will become loyal to the company and repurchase in the future.

They will start to tell over people e.g from reviews on YouTube and telling thief family and friends  

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