Understanding customer needs
Google have to under stand customer needs to increase revenue.
What make a good product
quality, convenience, range/choice, good customer service, loyalty, advocacy and a logo
Why should a business think about Customer needs
Businesses should think about customer needs because if they don't then they will not sell many products therefore decreasing their revenue
Benefits of understanding costumer needs
The customer will purchase their products.
They will become loyal to the company and repurchase in the future.
They will start to tell over people e.g from reviews on YouTube and telling thief family and friends